- Exclusions: Orijen and Acana food & treats; over-the-counter Flea & Tick products for dogs and cats; add-on items, out-of-stock items, Donations, Petco Gift Cards and eGift Cards; items shipped through white glove delivery or LTL delivery; orders exceeding the maximum weight limit of 300 lbs.; and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.


You are eligible for a full refund if no ShippingPass-eligible orders have been placed. You cannot receive a refund if you have placed a ShippingPass-eligible order. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term.
I just got my crate in today, I pulled it out of the box and put it right back in to return for a refund. It is a peace of junk. I guess they ran out of tops because they used a side panel with a door for the top. The metal pan is bent I have never seen locks like this before. It's flimsy and cheap. I have 4 boxers and already have 3 crates set up, I got this one to move my 6month old to a bigger crate. I would not trust his life to this crate, I honestly am scared he would get hurt or kill his self in this crate. I'm only giving 1 star because I have to give something or I would give it 0 stars! I've asked to return and refund it better not be decided but if it is this crate will see my trash, I've already ordered a better one.
Most Helpful review (read the full Amazon review): “PROS: It was very easy to set up, took about 20 minutes by myself. It looks nice too. Great two-day shipping with Amazon Prime. CONS: The eight metal panels are held together by 16 connectors, one at the top and one at the bottom at the points (octagon). These pieces are made of PLASTIC; thus not very strong and susceptible to breaking. One of them broke because one of the panel…“
The wire is thinner than my old crate, which is also made of the black metal, but it is still sturdy. I used to have the really heavy silver steel crates but they are ugly and stronger than necessary. I guess if you have a dog you think might get out, you should use zip-ties all around and bungee the door when the dog is inside. The ... full review
You are eligible for a full refund if no ShippingPass-eligible orders have been placed. You cannot receive a refund if you have placed a ShippingPass-eligible order. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term.

A few owners mentioned problems with the crate handle, so you’ll want to be careful when carrying it. Note that some airlines require crates to be fastened with metal, rather than plastic hardware (which is provided with this crate). However, it is easy to pick up some metal bolts and use them to replace the plastic hardware that comes with the crate.
After having this crate for two months I've come to the conclusion that this is AWESOME. I am buying two more... one for each dog. It is easy to store (folds flat), transport (MUCH easier to set up in a SUV or car than one of those metal crates), carry (the handle is nice), and clean (take off the cover; wash, dry, put back on easily and there are no issues with wear and tear from the W/D as of yet).
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