We have 2 beagles that have always been crated together. As they have grown, we wanted to get them a larger kennel that would give them more space to relax while we were at work. I ordered this kennel after having read only the positive reviews; that turned out to be the biggest mistake ever. After only 2 weeks of use, we found 2 species of the metal bar inside of the crate after coming home from work. I immediately replaced this create with one purchased from a local pet store. My biggest concern was that my dogs could have been seriously injured by the metal pieces and I would have no idea. After all, the purpose of the crate is to protect them while we are away. I immediately contacted the seller requesting a return and they denied me, saying this was "damaged during use." I was appalled. This crate made for very large dogs; how could I not have the expectation that it would withstand my two medium sized dogs? After several emails with the seller including photos of the damage done, they offered me a 15% refund - $11.00 USD. I really hope anyone reading this review will learn from my mistake and take the negative reviews of this product seriously. It is a very poor quality product, which wouldn't be so bad if the seller stood behind it. Please, if you care about your pets at all, DO NOT purchase this product. Doing so would only potentially endanger your beloved pets.
Addendum added January 28, 2013: My vet had never noticed these carriers because I had never put one up on the exam table until my last vet visit. She looked at it with interest and totally concurred with my opinion of having a small, but open carrier for my two (panicky) cats. She has seen more than a few overheated pets in too enclosed carriers. Since I live far from the vet I always carry spare towels for the bottoms of the carriers and she found that the "stable floor covering'* I use was an additional comfort feature for my pets long trip to their appointments. (I just ordered the larger size of this carrier for my "Phat Kat" and will donate her previous carrier to our local animal shelter.)
I have a rat terrier puppy and wanted to find a quality and reasonably priced kennel for her to begin her crate training, and for use for travel when we make our frequent road trips to visit extended family. Our puppy is expected to be approximately 35lbs, so I purchased the MEDIUM size because I wanted a crate that would also be able ... full review